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FAQs

What is the return/exchange policy?
Items received within 15 days are eligible for return or exchange. If you decide to return an item after 15 days but within 60 days of the original purchase date, the item is eligible for exchange or store credit only. The item(s) must have the original tags intact and attached. Please contact Customer Service to request a return or exchange authorization. Shipping costs for returns or exchanges are paid by the buyer. Submit your request using the CONTACT US FORM. You will need to have the following information ready:

  1. Email address used to make the purchase
  2. Order invoice number (this is the 5-digit number on your packing receipt and also in your order shipping email) 
  3. Product name(s) – e.g., Amrita Grandiose Necklace
  4. Style Number – e.g., NKC 1403
  5. Size and/or color – e.g., size 6, black/gold
  6. Reason for return

You can read our full return procedure here.
Customers are responsible for shipping costs in both directions on returns and exchanges.  

When can I expect my refund?
Once a returned item or items have been received by our warehouse, we process the Return Authorization. Returns for store credit typically post the next business day. Returns for refunds can take 5-10 business days to be processed. Please note that some banking institutions do not post credits to your account until the next billing cycle. Refunds for items purchased by Paypal must be processed within 30 days of the original order. This is a Paypal policy, so please make the decision to return an item as soon as possible if you use this payment method.

Can I exchange/return gifts?
Gifts are eligible for store credit or exchange only, following the return policy procedure above.  A proof of purchase is required, and you may ask your gift-giver to contact us with this information.

How do I care for my jewelry?
To keep your jewelry looking fresh and beautiful, do not expose it to water or cleaners, as this may cause the plating to tarnish. The jewelry should be kept out of extreme heat and humidity, and should avoid substances such as sweat, perfume and other erosive liquids.

Is Amrita Singh jewelry lead and nickel free?
Amrita Singh jewelry meets the strictest industry requirements for lead and nickel content as set by California Proposition 65. We guarantee that all metals used in our jewelry are completely free of lead and nickel or contain only trace amounts deemed insignificant by the strictest standard for lead and nickel safety.

What’s the best way to choose a complimentary piece for my new Amrita Singh jewelry?
When you see a product you like, look for Related Styles at the bottom of the page for pieces that will create a beautiful matched set. Another great way to style your look is shopping within our collections. For example, pieces within our Hamptons Collection are all designed using the same stone colors, detailing, and motifs, so that pieces from the Hamptons collection will always look gorgeous together. The same is true of all our collections.

I bought an Amrita Singh item somewhere other than amritasingh.com. Can I return or exchange it through you?
If you encounter any problems with pieces you order or receive from retailers such as Saks, RueLaLa.com or Amazon, please contact the retailer first. If the issue is not resolved to your satisfaction, we’ll do our best to help. Please use the CONTACT US FORM, and follow the steps outlined above in the return procedure section. You will need to provide proof of purchase issued by the seller.

What happens if I miss my package's delivery?
When your order is shipped you receive a shipping email containing your tracking number. Most carriers try multiple times to deliver your package. If a carrier is unsuccessful in delivering your package, it is shipped back to our warehouse. Shipping charges for special requests such as reshipment orders may be higher than the shipping charges for normal web orders. In these cases, your customer service representative will make the shipping cost known to you at the time that the order is placed.