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Store info

Mon-Fri, 10am-5pm EST

Mon-Fri, 10am-5pm EST

Return Policy

Returns and Exchanges must be requested within 15 days of receiving your order. Merchandise must be unworn with tags attached. Please inspect all products once they are received. If you are unsatisfied for any reason, please follow the procedure below. Please note that we cannot accept unauthorized product returns.

Please note, shipping and handling charges are not refundable. 

*If returning the full order, the free gift with purchase must also be returned*

Return Authorization Process

To request a return/exchange authorization, the item(s) you are returning must be unworn and have all the original tags on. Please email customer service with the Subject: “RA Request”. You will need to have the following information ready:

  1. Email address used to make the purchase
  2. Order number (this is the 4-digit number on your order or shipping confirmation email)
  3. Product name(s) – e.g., Amrita Grandiose Necklace
  4. Style Number – e.g., NKC 1403
  5. Size and/or color – e.g., size 6, black/gold
  6. Reason for return

A customer service representative will respond to your request as soon as possible.

When your Return Authorization # clears, it will be e-mailed to you. Please print out the attached Return Authorization Form and include it in the package with returned items. We are not responsible for lost return packages, and recommend you insure and track your package. If applicable, you’re welcome to use the shipping method of your choice instead of our return label. 

Please note, returns must be received at our warehouse within 15 days of the Return Authorization email sent to you. 


Once your returned item(s) have been received by our warehouse, we process the Return Authorization. Returns for store credit typically post the next business day. Returns for refunds can take 5-10 business days to be processed. Please note that some banking institutions do not post credits to your account until the next billing cycle. Refunds for items purchased by Paypal must be processed within 30 days of the original order. This is a Paypal policy, so please make the decision to return an item as soon as possible if you use this payment method.

You will receive an email notification from Amrita Singh customer service when your refund has been processed.

Please Note

INTERNATIONAL ORDERS: Please see our international return policy.

ORDERS THROUGH OTHER RETAILERS: If you encounter any problems with pieces you order or receive from retailers such as Saks, or Amazon, please contact the retailer.

GIFT EXCHANGES: If you received an Amrita Singh piece as a gift but it doesn’t quite work for you, please follow the Return Authorization Procedure above. You will need to ask your gifter for the first two pieces of information. Gifts are eligible for exchange or online store credit only.

FINE JEWELRY SALES: Please note that our fine jewelry items are final sale. We encourage you to visit our showroom in SoHo, New York City, to view these pieces in person. Please call us at (212) 869-3434 and we will be happy to answer any questions you may have.

GIFT WITH PURCHASE: Returning an order that included a free gift? Please be sure to include it with your return, or your refund will be adjusted to reflect the retail price of the gift.