Returns and Exchanges must be requested within 15 days of receiving your order.
Please inspect all products once they are received. If you are unsatisfied for any reason, please follow the procedure below. Please note that we cannot accept unauthorized product returns. During the holidays, please ensure you fill out the forms below within the 15 days to qualify for a refund.
As of November 9, 2016, return orders may be subject to a 15% restocking fee.
To request a return/exchange authorization, the item(s) you are returning must have all the original tags on. Please use our CONTACT US FORM with the Subject: “RA Request”. You will need to have the following information ready:
A customer service representative will respond to your request as soon as possible.
When your Return Authorization # clears, it will be e-mailed to you. Please print out the attached Return Authorization Form and include it in the package with returned items. Return Authorizations are not shipping labels -- customers are responsible for return shipping costs in both directions using their preferred postal carrier. Returns must be received within 15 days of the Return Authorization email sent to you. Pack items in original packaging, and ship back to warehouse within 14 days of receipt of the Return Authorization.
Please note, shipping cost is non-refundable.
If you encounter any problems with pieces you order or receive from retailers like Saks, RueLaLa.com or Amazon, the first thing you need to do is contact them. If the issue is not resolved to your satisfaction, we’ll do our best to help. Please use the CONTACT US FORM, and follow the steps outlined above in the return procedure section. You will need to provide proof of purchase issued by the seller.
If you received an Amrita Singh piece as a gift but it doesn’t quite work for you, please follow the Return/Authorization Procedure above. You will need to ask your gifter for the first two pieces of information. Gifts are eligible for exchange or online store credit only.
Please note that our fine jewelry items are final sale. We encourage you to visit our showroom in SoHo, New York City, to view these pieces in person. Please call us at (212) 869-3434 and we will be happy to answer any questions you may have.
Once your returned item or items have been received by our warehouse, we process the Return Authorization. Returns for store credit typically post the next business day. Returns for refunds can take 5-10 business days to be processed. Please note that some banking institutions do not post credits to your account until the next billing cycle. Refunds for items purchased by Paypal must be processed within 30 days of the original order. This is a Paypal policy, so please make the decision to return an item as soon as possible if you use this payment method.
In special circumstances, we will provide price adjustments.
Requests for a price adjustment must be made within 10 days of your purchase date. Price adjustments are made in the form of store credit.