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Returns/Exchanges

 

Return/Exchange Policy

Returns and Exchanges must be requested within 15 days of receiving your order.

Please inspect all products once they are received. If you are unsatisfied for any reason, please follow the procedure below. Please note that we cannot accept unauthorized product returns. During the holidays, please ensure you fill out the forms below within the 15 days to qualify for a refund.

For the 2018 Holiday season we are offering FREE RETURNS on all U.S. orders until December 31, 2018.

If you choose to have your return item(s) refund applied to store credit, there is no fee for our standard return label (does not cover oversized, international, Alaska, or Hawaii returns). If you choose to be refunded to your original form of payment, we will deduct $5.95 from your refund for each return label used (additional costs may apply for excess weight). 

Return Procedure

To request a return/exchange authorization, the item(s) you are returning must have all the original tags on. Please email customer service with the Subject: “RA Request”. You will need to have the following information ready:

  1. Email address used to make the purchase
  2. Order invoice number (this is the 5-digit number on your packing receipt and also in your order shipping email) 
  3. Product name(s) – e.g., Amrita Grandiose Necklace
  4. Style Number – e.g., NKC 1403
  5. Size and/or color – e.g., size 6, black/gold
  6. Reason for return

A customer service representative will respond to your request as soon as possible.

When your Return Authorization # clears, it will be e-mailed to you. Please print out the attached Return Authorization Form and include it in the package with returned items. Returns must be received within 15 days of the Return Authorization email sent to you. Pack items in original packaging, and ship back to warehouse within 15 days of receipt of the Return Authorization.

Please note, shipping cost is non-refundable.

Orders through other merchants such as Saks, RueLaLa.com or Amazon:

If you encounter any problems with pieces you order or receive from retailers like Saks, RueLaLa.com or Amazon, the first thing you need to do is contact them. If the issue is not resolved to your satisfaction, we’ll do our best to help. Please email customer service and follow the steps outlined above in the return procedure section. You will need to provide proof of purchase issued by the seller.

Gift exchanges

If you received an Amrita Singh piece as a gift but it doesn’t quite work for you, please follow the Return/Authorization Procedure above. You will need to ask your gifter for the first two pieces of information. Gifts are eligible for exchange or online store credit only.

Fine Jewelry Sales:

Please note that our fine jewelry items are final sale. We encourage you to visit our showroom in SoHo, New York City, to view these pieces in person. Please call us at (212) 869-3434 and we will be happy to answer any questions you may have.

Refund Timing

Once your returned item or items have been received by our warehouse, we process the Return Authorization. Returns for store credit typically post the next business day. Returns for refunds can take 5-10 business days to be processed. Please note that some banking institutions do not post credits to your account until the next billing cycle. Refunds for items purchased by Paypal must be processed within 30 days of the original order. This is a Paypal policy, so please make the decision to return an item as soon as possible if you use this payment method.

Price Adjustments

In special circumstances, we will provide price adjustments.

Requests for a price adjustment must be made within 10 days of your purchase date.  Price adjustments are made in the form of store credit.

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